Frequently Asked Questions


Orders

Production and delivery time frame:

Most designs are made specifically to order, so we ask for you to please allow 3 business days for your item to ship. If for any reason the design you purchased is on back order, we will let you know within 1 business day and quote you a time period of when you can expect its arrival. If the time frame quoted is unacceptable, we will happily provide the option for you to cancel your order. You can choose the shipping time frame you prefer at time of purchase.


Custom orders:

Contact us at info@tiffanykunz.com to discuss custom order options.

Shipping

Shipment options:

Enjoy our Free Shipping option on every domestic and international order over $125 USD. To redeem, select the Free Shipping option at checkout. The shipping carrier for the Free option is subject to the shipper's discretion. All orders are insured and carefully packaged for safe delivery through UPS or USPS. Tiffany Kunz Jewelry will not be held responsible for any loss or damage that may occur in the process of shipping.


International shipping:

International shipping is available at this time for select countries. If you do not see your country listed, please contact us at info@tiffanykunz.com to request for it to be included. Please be aware that customs or duty fees may apply and are the sole responsibility of the recipient.

Exchanges

Exchanges:

We want for you to be completely satisfied with your new Tiffany Kunz jewelry. If for any reason you are unhappy with your purchase, please contact us at info@tiffanykunz.com within 7 days of delivery to discuss options of exchanges. After 7 days, exchanges will not be accepted. We are currently unable to accept returns on designs purchased online.

Care and Repairs

Repair policy:

We stand behind our product and are happy to work with you if a repair is needed. Please contact us at tk@tiffanykunz.com to discuss your options.


Care tips:

All of our reclaimed bronze jewelry is coated with an organic coating to protect from tarnish, sensitivity and discoloring skin. This coating is topical however and will naturally wear overtime depending on an individuals skin ph and how the jewelry is cared for. We encourage you to consider our silver jewelry if you have had a history of sensitivity to Bronze metal. Although we are unable to guarantee the coating for any length of time, we have provided some easy tips to follow to help prolong the life of the coating and to keep your jewelry looking its best. Our Silver jewelry has not been finished with an organic coating to allow for the natural beauty of aging to occur. If your preference is for no tarnish to appear, simply follow the below care tips.

  • Store your jewelry in airtight bags or jewelry boxes that will protect your pieces from everyday pollutants in the air.
  • Avoid wearing your jewelry in swimming pools, hot springs and salt water.
  • Jewelry that has continuous contact with hard surfaces can wear more quickly. Be thoughtful when wearing jewelry during exercise or while doing office work, where pieces could have continual contact against a desktop.
  • Take care to remove jewelry while washing your hands, cleaning, showering and sleeping.
  • Put on jewelry after applying lotions, perfume and hair products.
  • Your skin's ph and perspiration can accelerate the life of our organic coating and cause tarnishing. Rinse your jewelry after each wear and dry thoroughly with a soft cloth.
  • If a green residue occurs on your bronze jewelry, simply clean your Tiffany Kunz jewelry with a dry tissue or soft cloth. This is also a great way to remove any everyday dirt or build up. If further cleaning is necessary, use warm water and a very mild, organic soap with a soft toothbrush. Dry thoroughly with a soft, clean cotton or micro-fiber cloth.
  • Tiffany Kunz jewelry is a special handcrafted product made using vintage chain and reclaimed metals. -Because of the handcrafted nature, any imperfections or color variances are viewed as characteristics of the uniqueness of our jewelry. We hope you enjoy your Tiffany Kunz jewelry!

Privacy Policy

Information protection:

Any private information shared with us will be used only for the purpose of order correspondence and will be kept confidential. We promise never to sell or share our clients' information.